Our award-winning Customer Contact Centre is the perfect place to start building your career in customer service
Our customer contact centre agents provide a vital service to people across the UK, expertly managing contact with 5.2 million citizens each year.
If you can bring the enthusiasm and people skills to put the customer first and help us achieve our ambition of providing the best customer service possible, apply now.
As a Customer Contact Centre Agent, you’ll field a broad range of queries from service areas across our organisation
- help with health costs through administering the NHS Low Income Scheme, maternity and medical exemption schemes, tax credit exemption and prescription prepayment certificates in England
- financial support for healthcare, medical and dental and social work students
- the UK Global Health Insurance Card (GHIC) scheme and management of reciprocal healthcare services for people moving or travelling abroad
- eligibility checking for free or reduced cost NHS treatment to reduce financial losses to the NHS
- Health & Community Services including Healthy Food Schemes, England Infected Blood Support Schemes (EIBSS) and more
- administration of the NHS Pensions scheme
“With so many services, no two days are the same. I think that’s what adds to the excitement of working in a Contact Centre environment”
Simon Wall
Head of Service
Career Pathways
Career Pathways is an award-winning, industry leading programme, that allows you to experience opportunities outside of your current position. The programme allows you to gain hands on experience in another role within the organisation, enabling you to expand your skills and knowledge with the support of a mentor.
With pathways in a huge range of areas including, coaching, training, team management and planning, which route will you take?
“One thing I love about the NHSBSA is that we have an amazing career pathway programme, this is something that you can be part of alongside your current role and explore other areas of the business.”
Stephen Hill
