Discover your next role
The breadth of our services means there’s a role for everyone at the NHS Business Services Authority (NHSBSA). We are contact centre agents. We are communications and marketing professionals. We are service delivery managers. We are all of these and so much more. We are people connected to care.
Here at the NHSBSA what we do matters
As an Arm's Length Body of the Department of Health and Social Care (DHSC), we manage the NHS Pension Scheme, process prescription payments, issue UK Global Health Insurance Cards (GHIC) and much more! Our services are used by NHS organisations, patients and the public.
We take pride in being part of something so meaningful - our efforts touch millions of lives everyday.
Where success begins with people
Just as we design our services around the needs of our customers, we take pride in placing our people at the heart of our organisation. That’s why when you join us, you’ll be empowered to try new things and given all the support you need to help your career grow.
We know our people are the driving force behind our success. To say thanks, we’ve created a competitive benefits package for our employees.
Find a new role you connect with today.
Benefits Support Manager
Supporting all levels of benefits management, including the delivery of wider system efficiencies and benefits. This includes supporting development of business cases, delivering benefits workshops, monitoring, and reporting of project and programme benefits and providing advice and guidance to change delivery colleagues, project board members and SROs. As a team player, the post holder will develop benefits profiles with active benefit management practices throughout the investment lifecycle for portfolio projects and programmes, as well as supporting a tailored approach for continuous improvement initiatives.
Team Manager
As a Pensions Team Manager, you'll be responsible for supporting your team to provide the best customer service to our customers and work with colleagues at all levels to provide strong and clear leadership for your team, managing all areas of performance and ensuring that team objectives are achieved. You should have previous experience within a target driven environment. You should have a passion for proactively improving quality and performance. You'll ensure a continuous improvement culture exists within the team and as a result establish new working practices leading to performance improvements, enhanced customer service and reduced costs.
PCS Processing and Customer Advisor
We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis, working to accurately reimburse contractor payments and collate prescribing information. You will be responsible for interpreting complex prescription forms and processing the details into bespoke systems, following set rules and procedures. A high attention to detail and accuracy is key. The role also requires communicating with our customers and stakeholders via telephone, email or letter.
We know that the world is changing, and so is the way we work.
We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
We care about our people, our purpose and your progress
That's why we've designed a working environment that supports you
Connecting you with generous rewards
Our people are at the heart of everything we do, so our employee benefits package offers high street discounts, your NHS pension, flexible working and so much more.
A caring community that puts you first
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Central to this commitment is our focus on wellbeing, diversity and inclusion.
We're committed to building a more sustainable future
We launched our first Sustainable Development Action Plan in 2009 and have been working hard ever since to make our buildings, services and policies more efficient and sustainable.
