Discover your next role
The breadth of our services means there’s a role for everyone at the NHS Business Services Authority (NHSBSA). We are contact centre agents. We are communications and marketing professionals. We are service delivery managers. We are all of these and so much more. We are people connected to care.
Here at the NHSBSA what we do matters
As an Arm's Length Body of the Department of Health and Social Care (DHSC), we manage the NHS Pension Scheme, process prescription payments, issue UK Global Health Insurance Cards (GHIC) and much more! Our services are used by NHS organisations, patients and the public.
We take pride in being part of something so meaningful - our efforts touch millions of lives everyday.
Where success begins with people
Just as we design our services around the needs of our customers, we take pride in placing our people at the heart of our organisation. That’s why when you join us, you’ll be empowered to try new things and given all the support you need to help your career grow.
We know our people are the driving force behind our success. To say thanks, we’ve created a competitive benefits package for our employees.
Find a new role you connect with today.
Contact Centre Advisor
If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for Advisors to work at our award-winning Customer Contact Centre. This role is the perfect stepping stone into a rewarding career, where you can make a difference to the lives of NHS employees, patients, and the public.
As an organisation we offer a hybrid working model. This means that once your initial training is complete, you can work predominantly from home, with the opportunity to be office based should you prefer (or if business need requires it). The shift patterns are across our 8am to 6pm opening hours Monday to Friday, with on average 1 in 5 Saturdays 9am to 3pm.
Senior Scheme Access Team Administrator
There are some fixed term opportunities available for Senior Scheme Access Team Administrators who will deliver a high level of technical expertise in processing and dealing with non-standard case work across all aspects of the Scheme Access Team. With GCSE Grade 4 passes in a minimum of 2 subjects including English and Maths (or qualification equivalent), you will have significant experience in administrative duties. You will also have experience in working in a customer service focused environment. Accuracy is essential in this role as the post holders will review and process technical legal contracts and documentation. You will also be able to follow clear instructions to carry out complex and varied tasks and have a working knowledge of Microsoft Word, Excel and Outlook.
End User Compute Support Analyst
IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. You will be responsible for triaging incidents and service requests, resolving support requests (ensuring that service levels and targets are achieved) and meeting both customer satisfaction and continuous service delivery demands.
We know that the world is changing, and so is the way we work.
We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
We care about our people, our purpose and your progress
That's why we've designed a working environment that supports you
Connecting you with generous rewards
Our people are at the heart of everything we do, so our employee benefits package offers high street discounts, your NHS pension, flexible working and so much more.
A caring community that puts you first
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Central to this commitment is our focus on wellbeing, diversity and inclusion.
We're committed to building a more sustainable future
We launched our first Sustainable Development Action Plan in 2009 and have been working hard ever since to make our buildings, services and policies more efficient and sustainable.
