Discover your next role
The breadth of our services means there’s a role for everyone at the NHS Business Services Authority (NHSBSA). We are contact centre agents. We are communications and marketing professionals. We are service delivery managers. We are all of these and so much more. We are people connected to care.
Here at the NHSBSA what we do matters
As an Arm's Length Body of the Department of Health and Social Care (DHSC), we manage the NHS Pension Scheme, process prescription payments, issue UK Global Health Insurance Cards (GHIC) and much more! Our services are used by NHS organisations, patients and the public.
We take pride in being part of something so meaningful - our efforts touch millions of lives everyday.
Where success begins with people
Just as we design our services around the needs of our customers, we take pride in placing our people at the heart of our organisation. That’s why when you join us, you’ll be empowered to try new things and given all the support you need to help your career grow.
We know our people are the driving force behind our success. To say thanks, we’ve created a competitive benefits package for our employees.
Find a new role you connect with today.
Academy and Quality Coach
If you have good communication skills, a keen eye for detail, are motivational and are interested in a role that can make a difference, we are looking for Academy and Quality Coaches.
This is an exciting opportunity to support your colleagues' careers within the NHSBSA and to give them the best tools to make their careers a success. You will do this by leading academies, identifying coaching needs and supporting at times on a one-to-one basis. This is a very rewarding role and a role that is growing as we are now supporting and developing colleagues across Citizen Services.
Optimisation Support Team Member
We are looking for several colleagues to join the Optimisation Team, initially working within the ESR/NHS Pensions areas to support a wide range of projects and initiatives. The roles are available on a fixed term or secondment basis, with contract lengths of 12 and 18 months available.
This position is currently hybrid working, with a main base of Newcastle, Fleetwood, or Wakefield.
Strategic Communications Manager
If you have significant experience of brand management, and are an excellent copywriter and proofreader, we have the opportunity for you! We’re looking for a Strategic Communications Manager to join our team in Newcastle. It’s a great chance to take the next step in your career!
You’ll be part of our Communications and Marketing senior team, expert in use of our brand, ensure our key publications reflect our tone of voice and develop a strategy to promote these externally. You’ll work with senior managers to identify external opportunities to enhance our reputation - for example, conference speaking, exhibiting at exhibitions, awards entries, case studies.
Work Experience
Are you in year 12 and looking for work experience in summer 2025?
We’re inviting year 12 students to join us Monday 7 July to Friday 11 July 2025 to explore non-clinical careers at the NHSBSA and experience life as part of an organisation connected to care.
With over 350 career paths in the NHS, there’s more to it than you might think, from digital, data and technology to human resources, finance, project management, and more. There’s something for everyone!
We know that the world is changing, and so is the way we work.
We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
We care about our people, our purpose and your progress
That's why we've designed a working environment that supports you
Connecting you with generous rewards
Our people are at the heart of everything we do, so our employee benefits package offers high street discounts, your NHS pension, flexible working and so much more.
A caring community that puts you first
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Central to this commitment is our focus on wellbeing, diversity and inclusion.
We're committed to building a more sustainable future
We launched our first Sustainable Development Action Plan in 2009 and have been working hard ever since to make our buildings, services and policies more efficient and sustainable.
